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Talk with Santa

Terms

The short version.

  • Santa is a computer-generated voice made by PixelArc Ventures Ltd. He stays in character on the call. You're buying phone calls from that character and, if you order one, the Christmas Eve Box.
  • Calls go to the mobile number you verified. You must be the parent or guardian of the child, and you must be happy for them to receive the call.
  • The first call is free, once per mobile number. Paid calls are charged before Santa dials. Prices are shown in pounds and include VAT where applicable.
  • The recording of a free call costs £1. You can buy it from your account page for 30 days after the call. After that it's deleted and can't be recovered.
  • Santa answers his own number for a short hello once per phone each Christmas. After that, or if the number is withheld or the line is busy, an elf answers with a recorded message.
  • If a call fails on our side (Santa doesn't ring, or the call drops in the first minute), the call is returned to your account automatically. If it isn't, email us and we'll put it right or refund it.
  • If nobody answers or the line is busy, the call goes back on your account automatically and we text you to say so. If Santa reaches voicemail, he leaves a short message and the call goes back on your account too.
  • The Christmas Eve Box, the letter from Santa and Santa's magic key (and reindeer food added to either) are posted by Royal Mail to UK addresses only. Orders placed by 22 November are pre-orders, posted in the last week of November and expected in the first week of December; you can cancel a pre-order before 20 November for a full refund. Orders from 23 November are posted within 3 working days. The last day to order is 15 December. Once a letter is being written for your child, the order can't be returned (a key on its own can be returned unused within 14 days of arriving). If anything arrives damaged or doesn't arrive, we'll replace it or refund you. The key is decorative, and the key, the reindeer food and the box contain small parts, so they aren't suitable for children under 3.
  • Santa never promises presents and never takes instructions to be unkind, frightening, or anything unsuitable for a child. Bookings that try to make him do that will be cancelled without refund.
  • The Christmas pack includes three monthly check-in calls, two calls to use any time, and the Christmas Eve call. A monthly check-in is for that calendar month and doesn't roll over; we email you when each one is ready to book. If you buy the pack late enough that three months don't remain, the missing check-ins are added to your account as ordinary calls.
  • Gift codes: each code is one call, one Christmas Eve call or one Christmas pack, for one family, and works until Christmas Eve this year. The family redeems it on their own account with their own mobile number. Christmas Eve windows are limited, so a Christmas Eve gift is best given early. We can't replace a code someone else has already used, so keep codes somewhere safe. Unused codes can be refunded until Christmas Eve: email us.
  • Christmas Eve windows are limited. Once a window is full it's full. Book early.
  • Give a friend a free call: when another family signs up through your link and Santa's free call to them is answered, one call is added to their account and one to yours, for up to five friends per account each season. These calls have no cash value and can't be refunded or transferred. Accounts set up to game it lose the calls, and we can end the offer for future sign-ups at any time.
  • We may change prices and these terms for future bookings. Bookings you've already paid for stay as they were.
  • English law applies. Questions to hello@pixelarcventures.co.uk.